Refund policy

Refund & Return Policy
Damaged or Defective Items

We take quality seriously and carefully inspect all products before shipping. However, if your item arrives broken, damaged, or defective, we’re here to help.

You must contact us within 7 days of delivery

Please provide:

Your order number

Clear photos or video showing the damage or defect

Once approved, we will offer one of the following at no extra cost:

A full refund

A replacement item

We do not require damaged items to be returned unless otherwise stated.

Satisfaction Guarantee

We want you to be completely satisfied with your purchase.

If you are not happy with your item for any reason, you may request a return or refund under the following conditions:

Requests must be made within 14 days of delivery

Items must be:

Unused

In original condition

In original packaging

After we receive and inspect the returned item, we will process your refund.

Please note:

Return shipping costs are the responsibility of the customer unless the item is damaged or defective

Original shipping fees (if any) are non-refundable

Non-Refundable Items

The following items are not eligible for refunds or returns:

Items marked as final sale

Gift cards

Items damaged due to misuse, normal wear and tear, or improper care

How to Start a Return or Refund

To request a refund or return, please contact us at:

📧Contact pastimerepz@hotmail.com
Include your order number and reason for the request.

Refund Processing

Approved refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider