FAQ — Pastime Repz Orders

How do I place an order?

Choose your item and select any options (model, size, etc.).

Add to cart and check out.

After checkout, you’ll receive an order confirmation email.
If you don’t see it, check spam/promotions.

Can I change or cancel my order?

If your order hasn’t been processed yet, we can usually help. Contact us ASAP with:

Order number

What you want to change
Once an order is processed/shipped, changes may not be possible.

I entered the wrong address — what do I do?

Message us immediately. If the package has already shipped, we may not be able to reroute it. Always double-check your address at checkout.

Do you offer bulk or repeat-buyer deals?

Yes. If you’re ordering multiple items or buying regularly, contact us for a bundle quote.

Shipping & Delivery
Where do you ship?

We ship within the United States and may offer additional destinations depending on the product. If checkout allows your address, it can ship there.

How long does shipping take?

Typical delivery time depends on the product and location. Once shipped, tracking will be provided. Some items may take longer due to processing, sourcing, or demand. Usually about 2-3 weeks on the safe side. 

Do you provide tracking?

Yes. As soon as your order ships, you’ll receive tracking information by email (or the contact method used at checkout).

My tracking hasn’t updated — is something wrong?

Tracking can pause while carriers move packages between facilities. If tracking hasn’t updated for several business days, contact us and we’ll look into it.

What if my package is marked “Delivered” but I don’t have it?

Check:

mailbox/parcel locker

front/back door

neighbors/leasing office
Then contact the carrier. If you still can’t locate it, message us and we’ll help you with next steps.

Products & Quality
What condition are your items in?

Items are brand new unless clearly stated otherwise on the product page.

Are photos the exact item I’m receiving?

Product photos represent what you will receive. Slight variations can happen between batches (small details, lighting, angles). If you have any issues with your product, please contact us and we will fix it!

Do items come with packaging/accessories/cards?

Packaging and accessories vary by product and listing. If its listed to have it, it comes with it. If it’s important to you, contact us before ordering and we’ll confirm what’s included.

Sizing & Fit (Watches)
How do I know if the watch will fit my wrist?

Most watches can be adjusted. If you know your wrist size, contact us before ordering and we can recommend the best fit.

Can you size the watch before shipping?

In many cases, yes. Message us your wrist measurement and order number.

Returns, Refunds, and Issues
What is your return policy?

Because items vary by category and condition requirements, returns are handled case-by-case. If there’s an issue, contact us within 48 hours of delivery with:

order number

clear photos/video of the issue

What if my item arrives damaged?

We’ve got you. Send photos/video within 48 hours of delivery and we’ll work with you on a replacement or resolution.

Do you accept exchanges?

Exchanges may be available depending on the product and condition. Contact us quickly after delivery to discuss options.

Payment & Checkout
What payment methods do you accept?

Available payment methods are shown at checkout and may vary over time. Visa, Mastercard, Apple pay etc..

Is checkout secure?

Yes. Shopify checkout uses encrypted payment processing and secure systems.

Why was my payment declined?

Common reasons:

billing address mismatch

bank fraud protection

insufficient funds
Try another payment method or contact your bank.

Support & Contact
How do I contact you?

Use the contact options on our site or WhatsApp. For fastest help, include:

order number (if you have one)

screenshots/photos if relevant

what you need help with

What are your support hours?

We respond as quickly as possible. Response times may be longer during weekends/holidays.

Extra: Order Help
How do I check my order status?

Use your tracking email once your order ships. If you can’t find it, contact us and we’ll resend tracking.

I didn’t receive an email confirmation — what now?

Check spam/promotions. If it’s not there, contact us with the name/email used at checkout.

SEO Questions (helps traffic)
Do you have a shipping policy page and return policy page?

Yes, those pages contain the latest terms and details. The FAQ is a quick summary; policies provide the official full info.

Why should I buy from Pastime Repz?

We focus on:

fast customer support

clear communication

consistent product quality

a smooth buying experience